Frequently Ask Questions
To create your starshop account, follow these simple instructions:
• Click the "Login" button in the upper right corner of the home page
• Enter your username and password to log in.
Go to "My Account" and click "Edit" on the Address tab to enter your new address.
You can track your order by clicking on the Track Order button on the home page.
You will receive a confirmation email from starshop once your order has been successfully submitted. The mail will contain all the details regarding your order.
Search for products by entering the product name or keyword into the search bar at the top of any page. Try entering a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product that you are interested in, simply click on the product name or product image for more details.
Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/size. The prices of different shipping companies are different, so it is better to check and compare the most expensive and the least expensive. For more details on how shipping costs are calculated, please contact us directly.
Buyer Protection is a set of guarantees that enable buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item I received was not as described.
The item you received which was confirmed as authentic was fake.
We are an online store so we are online and provide the best service to our valued customers through email and online chat. We plan to build a permanent office shortly after establishing ourselves as a leading online store.
